We are NeuroHealth, a company incorporated in England and Wales. Our company number is 06590965 and our registered address is Churchill House, 120 Bunns Lane, Mill Hill, London, NW7 2AS.

We are committed to ensuring that your privacy is protected. We comply with the provisions of the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) unless and until the GDPR is no longer directly applicable in the UK, together with any national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the GDPR. We are the data controller of data you pass to us pursuant to this policy. Our Data Protection Officer can be contacted at williamlidstone@nhcm.co.uk

This Privacy Policy together with our website terms and conditions and cookie policy sets out how we collect personal information from you and how the personal information you provide will be processed by us. By visiting the website at www.nhcm.co.uk you are accepting and consenting to the practices described in this Privacy Policy. If you do not consent, please do not submit any personal data to us.

What information does NeuroHealth hold and how will we use it?

Information you give NeuroHealth: You may give us information about you by completing enquiry forms on the website or by requesting via the website that we send you marketing information. The information you give us may include your name, email address and phone number.

We will retain this information while we are corresponding with you or providing services to you or to a Service User you represent. We will retain this information for no more than 7 years.

Information NeuroHealth collects about you: NeuroHealth may collect the following information from you when you visit the website:

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
  • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), products you viewed or searched for, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our helpline

We retain this information for no more than 7 years.

Use Made of the Information

NeuroHealth may use the information we receive and/or collect about you to:

  • Fulfil our obligations under any contract we have entered into with you or with a Service User you represent, and to provide you or the relevant Service User with information or services you or the Service User has requested
  • Send you newsletters and marketing information if you have consented to us doing so
  • Notify you of products and services we feel may interest you, or permit third parties to do so if you have provided the appropriate consent
  • Monitor website usage and provide statistics to third parties for the purposes of improving and developing the website and the services we provide via the website

NeuroHealth processes personal information for certain legitimate business purposes, which include some or all the following:

  • Where the processing enables NeuroHealth to enhance, modify, personalise or otherwise improve the website, its services or communications
  • To identify and prevent fraud
  • To enhance the security of NeuroHealth’s network and information systems
  • To better understand how people interact with NeuroHealth’s websites
  • To administer the website and carry out data analysis, troubleshooting and testing; and
  • To determine the effectiveness of promotional campaigns and advertising

If we obtain consent from you to do so, we may provide your personal details to third parties so that they can contact you directly in respect of services in which you may be interested.

Where we are processing personal data we have obtained via the website on the basis of having obtained consent from you, you have the right to withdraw your consent to the processing of your personal data at any time. If you would like to withdraw your consent or prefer not to receive any of the above-mentioned information (or if you only want to receive certain information from us) please let us know by contacting us via the following webpage https://www.nhcm.co.uk/contact/. Please bear in mind that if you object, this may affect our ability to carry out the tasks above for your benefit.

We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) without your prior consent, unless required to do so by law.

Cookies are text files which some websites place on your computer. These are used in a number of ways, for example – in an online shop so that you can add items to your basket (and if you leave and return it will remember what is in your basket), and in other instances preferences and user information is stored so that when you return to a site it “remembers” you and prevents you having to log in again.

1.Cookies Directly from this Website
The only cookies generated by this website are aimed to make the site easier to edit by the site administrators. Currently the only cookies used by this website provide the below functions. In addition these cookies do not collect any personal or sensitive information about you.

To keep a user logged in during a session. This means that the site editors don’t have to continually login each time they change page or return to visit the site after viewing another site.

To automatically log a user/editor in, if they have previously clicked ‘Remember me’ when logging in. This makes it quicker to login to visit and edit the site rather than retype the username and password each time they visit the site to login.

2.Anonymous Analytics Cookies & Other Third Party Cookies
Whenever someone visits this website an anonymous analytics cookie is generated by third party analytics software (Google Analytics). The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. No personal or sensitive information is collected through these cookies and they help us see which pages of the site are most popular and can be used to help us to improve the site. Click here for Google’s privacy information.

Some pages of this website may feature social media sharing functions – such as Facebook and Twitter, or embedded Youtube videos. If you use these functions on this site you may be sent cookies from these websites. As these are third party cookies we do not have any control over how the third party uses them so we suggest you check the relevant third-party websites.

3.Controlling Cookies
Your web browser will have an option for restricting or allowing cookies, usually within the preferences or settings menu. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

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