Compliments & Feedback
We appreciate anyone taking the time to provide us with feedback, it helps us to continually evaluate and improve how we work.
If you are dissatisfied with any of our services we need to hear from you to look at where
improvements can be made. Complaints should be made within three months of the date in which the incident occurred.
Once a complaint has been received, you will receive a written acknowledgment and further information might be requested. The complaint will then be investigated and we will aim to respond within 14 days.
“We have multiple clients with NeuroHealth and know that we can rely on their Case Managers to support our clients to achieve the highest quality of life, promoting independence and individualism. They take a proactive and considered approach to supporting clients and ensure that costs are carefully managed.”
“Having worked with NeuroHealth and their Case Managers for several years, I know that I can trust them to work to the highest standard, using their considerable experience, knowledge, and skill to support claimants through their rehabilitation journey. I have no reservations about recommending their service and will continue to do so.”
“The Case Manager has been amazing! He has gone above and beyond to assist my son and us as a family. I have no doubt he has my son’s best interests at heart and has ensured that he does not miss out on anything. He is always there to help and we are so grateful…
“My Case Manager has been fantastic, she has a wonderful way of dealing with difficult situations and has been hugely supportive throughout my difficult journey. I couldn’t have wished for better support, communication, effort, and empathy. She is an absolute star!”
“My Husband’s Case Manager has made such a difference in our lives. After the accident, things were so chaotic and stressful, we were at breaking point. From the moment the Case Manager started things began to gradually get easier. She was so knowledgeable and friendly and helped us at every step.”