We’re Recruiting…

Assistant Case Managers

An opportunity has arisen for a highly organised, efficient and caring individual to join our team as an Assistant Case Manager and provide support to adults and children with severe/complex neurological injuries –  including brain and spinal cord injury.

The Assistant Case Manager will carry out a wide range of case management activities under the guidance of our team of Case Managers. This will include sourcing and implementing a wide range of clinical and non-clinical services and completing detailed written documentation to a high standard. Predominantly a desk-based role, working from our office in Clapham,  visits will also be required on occasion to medical/therapy appointments, meetings etc in locations around London and its surrounding areas.

Due to the nature of the role and working across a number of different clients, the ability to prioritise, manage competing demands and work at a fast pace whilst maintaining quality is essential.


  • Achieve a minimum of 5.5 hours of billable casework each day.
  • Complete detailed and accurate case notes using the case management system.
  • Clear and concise verbal and written correspondence to multiple stakeholders.
  • Support case managers in the day to day management of cases.
  • Attend meetings/appointments with clients where required.
  • Monitor and managing client cases in the case manager’s absence.
  • Assist in sourcing services, treatment, accommodation and equipment for clients
    and managing referrals.
  • Assist in the setup and management of care/support packages including the
    recruitment process, training and auditing of care records.
  • Assist in the preparation of reports, referral letters etc.
  • Maintain accurate case notes, billing records and client files.
  • Support with and manage any queries from clients, solicitors, insurers or medical
  • Service development and improvement.

Qualifications, Key skills and requirements

  • Educated to University Degree level or higher – Essential
  • 5+ years of clerical, secretarial, or office experience – Essential
  • Experience of working in a client facing role – Essential
  • Excellent written and verbal communication – Essential
  • Evidence of working under time pressure and to competing deadlines – Essential
  • Attention to detail and accuracy – Essential
  • Evidence of ability to problem solve and use initiative – Essential
  • Experienced in Microsoft Office suite of software – Essential
  • Understanding of brain & spinal injury and associated needs – Preferable
  • Experience in case management, therapy setting or health setting – Preferable

For more information / details on how to apply, please contact Will Lidstone, Operations Manager, in the first instance, on williamlidstone@nhcm.co.uk

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