Location: Bedfordshire

Coverage: London &  Northern Home Counties

Kay is a Case Manager who manages adults and children who have sustained a brain injury, spinal cord injury, cerebral palsy and other complex physical or psychological trauma. She is a Qualified Occupational Therapist who has practiced across a variety of settings in New Zealand and England. Kay’s diverse clinical background has enabled her to build strong holistic assessment skills using a mix of bespoke and standardised assessments to inform her case management practice.

Since graduating Kay has worked in a mix of acute and community based roles, she has developed a sound clinical knowledge of the impact serious injuries and complex health care needs have on the individual and the ability to perform activities of daily living, leisure and work activities. She has worked with clients with a variety of neurological conditions, physical disabilities, intellectual disabilities, challenging behaviour and life limiting/palliative care needs. She has significant experience working with nonverbal clients and those using AAC (Augmentative and Alternative Communication).

Kay has worked with children and adults with exceptional health needs, including those requiring long term home based ventilation, high level spinal cord injuries, acquired brain injury and life limiting conditions. In her previous role, Kay was a Case Manager and Occupational Therapy Clinical Specialist and held responsibility for moving and handling and positional needs of clients with autonomic instability and complex airway management. She was responsible for completing support needs assessments, care and support plans (with clinical leads) and ensuring therapy guidelines where achievable and embedded into the client’s care. Kay has managed clients with significant post brain injury and intellectual disability related challenging behaviour and worked with the multi-disciplinary team (MDT) to ensure that behavioural triggers, sensory diets and cues were identified to reduce the occurrence of challenging behaviour.

Throughout her career Kay has managed complex cases through assessment, goal setting, rehabilitation, housing adaptations/needs, equipment needs, ongoing support in the community, discharge planning and care provision. Having worked in community care provision she understands the common pitfalls and is able to work closely with care agencies to ensure care needs are met whilst fostering and attaining maximum independence. She has a 24-hour approach to rehabilitation and works with her clients, their families, the wider MDT and care providers to ensure that every opportunity is used to maximise rehab potential. She understands the importance of fatigue management and activity tolerance post discharge and the significant physiological impact illness and injury has on all family members. She has a good understanding of Continuing Health Care (DSTs), social care processes and education, health and care planning (EHCP). Kay builds strong links with and works alongside community teams, social workers and care agencies to recommend levels of support and equipment. She ensures her clients have access to the right resources to enable their access work, school and their communities.

Kay has experience in teaching and assessment of care based qualifications, she gained her Careerforce (NZ skills for care) trainer and assessor national certification and was solely responsible for the in-house training programme mapped to national standards.

In addition to her OT career, Kay 18 years’ experience working with children and adults with complex needs. She has provided respite support, run holiday programmes, participated in special needs guiding groups and camps, provided SEN teaching support, provided complex HCA support (spinal cord injury, neurological conditions and brain injury), and live-in nanny and care services, for a child with challenging behavioural needs and gentleman with motor neuron disease respectively.
Kay continually reflects and evaluates her practice, she is committed to CPD and undertakes regular, relevant CPD activity. Kay is registered with the Health and Care Professions Council (HCPC), is a professional member of the Royal College of Occupational Therapy, she is a member of the British Association of Brain Injury Case Managers (BABICM) and the National Back Exchange.