Complex Injury
Case Management

Complex Injury Case Management

Our case management service is usually accessed by clients with an ongoing personal injury or clinical negligence claim. We allocate our client the appropriately skilled Case Manager based on the client’s injury, current function and geographical location. Our Case Managers will often work with clients long after their legal case has settled, and so we also take into account the client’s personality and preferences also.

Immediate Needs Assessment

At the outset of our involvement, our Case Managers complete an in-depth Immediate Needs Assessment and provide an extensive report outlining the extent of our clients’ injuries, impairments and disabilities.

Our Approach

In the interests of our client, continuity and to assist in building a good relationship, the Immediate Needs Assessment is completed by the same Case Manager who provides the subsequent, ongoing case management.

Implementing Services

We also detail the recommendations and associated costs required to rehabilitate and support our client.

Recommendations are based on realistic goals, aimed at achieving a level of independence and quality of life for the injured client that is as close as possible to that which they had prior to their injury.

The most common injuries our clients have sustained include one or more of the following:

  • Spinal Cord Injury

  • Cerebral Palsy

  • Birth injuries

  • Brain Injury

  • Amputation

  • Complex Orthopaedics

  • Psychological Trauma

Typical intervention can often include:

  • Assembling and managing a team of private therapists

  • Setting up a care or support package

  • Arranging private medical or surgical intervention

  • Sourcing suitable accommodation and organising the necessary adaptations and equipment

  • Assisting with sourcing and adapting vehicles

  • Advocating for the client with various issues, for examples benefits and housing

  • Where appropriate and possible, explore a return to employment, voluntary work or other specialist vocational input

  • Ongoing support to the client and their family through an often stressful process  

  • Assisting the client with a bespoke goal orientated rehabilitation programme